• The Emerson Resort & Spa will be open Thursday through Monday beginning July 16, 2020. In an abundance of caution:
    • we will remain closed on Tuesdays and Wednesdays for deep cleaning and sanitizing.
    • we will not accommodate early check-ins or late check-outs. Check-in is 4pm and checkout is 11am.
    •  daily room housekeeping service has been suspended. For stays longer than three days,
      guests may request housekeeping service by calling the Front Desk. Guests may not be
      in the room while service is being performed.
    • we will not be able to accommodate room changes. If you are unhappy with your room
      and feel you must leave us, we will be happy to provide a gift voucher in the amount of
      your deposit to apply to a future stay.
  • The Emerson Spa will be open 10am to 5pm Thursday through Monday with a limited treatment
    menu, including the Nail Salon and Hair Salon.
  • Woodnotes Grille will be open at reduced occupancy for restaurant dining, takeout and delivery of orders to room. Serving breakfast 7am to 12pm, lunch 12pm to 2pm and dinner 5pm to 8pm.
  • The Shops at Emerson will be open 9am to 5pm Thursday, Friday, Sunday and Monday and 9am
    to 6pm on Saturday. Ralph’s Café will be open for grab n’ go takeout items only.
  • The World’s Largest Kaleidoscope, Steam Room, Sauna and Hot Tub will remain closed until further notice.

EMPLOYEE HEALTH
Temperature and Wellness Points of Entry
Staff and vendors will be directed to enter at designated points of entry for temperature and wellness checks before starting their shifts. Non-invasive temperature and wellness checks will be conducted, using no touch thermometers and verifying the employee or vendor has not come into contact with
someone displaying signs of fever, cough or shortness of breath. Anyone confirmed to have a temperature over 100.0°F will not be allowed to enter the property and will be directed towards medical care.

Employees have been directed to stay home if they do not feel well and must contact a manager if they notice a coworker with a cough, shortness of breath or other symptoms of COVID-19. Anyone experiencing these symptoms will be asked to immediately leave the property and will be directed
towards medical care. In the event an employee is confirmed to have contracted COVID-19, the Emerson will work closely with CDC and local health officials to ensure the safety of our guests and other staff members.

Hand Washing
Correct hygiene and frequent handwashing with soap is vital to help combat the spread of any virus. Employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60-minutes for 20-seconds at a time. Our staff is using Theraworx, a cutting-edge hand sanitizer product
used in hospitals that provides a protective coating on the skin and kills any virus for up to four hours after applied. Employees must also wash or sanitize their hands after: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving
public areas, before and after taking breaks and before starting a shift.

Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Every employee entering the property will be provided a mask and will be required to wear that mask while on property. Gloves will be provided to employees
whose responsibilities require them as determined by medical experts including housekeeping, food and beverage staff and public area attendants in direct contact with guests.

Daily Pre-Shift & Timekeeping
Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Departments will stagger employee arrival times to minimize traffic volume in back of house.

Back of House Signage
Back of House signage will be posted throughout the property to remind employees of the proper way to wear, handle and wash masks, use gloves (for positions deemed appropriate by medical experts), wash hands, and to avoid touching their face.

COVID-19 Training
All employees will receive training and on-going guidance on COVID-19 safety and sanitation protocols with more comprehensive training for staff members with frequent guest contact including, but not limited to, Front and Spa Desks, Housekeeping, Food and Beverage, Spa and Fitness Center.

Case Notification
If we are alerted to a presumptive case of COVID-19 at our property, we will work with the county health department and New York State Department of Health and follow appropriate recommended actions.

GUEST HEALTH
Guest Arrival
All guests must have a reservation. Walk-ins will not be allowed at this time. All guests must enter through the main lobby entrance of the Inn. An Emerson staff member will conduct non-invasive temperature and wellness checks of all guests using a no touch thermometer. A guest confirmed to
have a temperature over 100.0°F will not be allowed to enter the property. This includes all guests traveling with the affected guest. Guests with reservations who are prohibited from entering the property will be contacted by our Reservations department to reschedule their stay.
Guests will be given an Emerson Stay Safe Supply Kit containing:

  •  a mask and hand sanitizer for each guest in party
  •  antibacterial wipes for each guest in party
  • single use Beekman 1802 amenities

To observe social distancing and limit the number of guests checking in at any one time, guests may be asked to park and remain in their cars until the Lobby is clear. The Lobby floor will display graphics indicating a six-foot separation where guests should wait for assistance from the Front Desk.

Hand Sanitizer Stations
Hand Sanitizer dispensers (touchless wherever possible) will be placed at key locations throughout the property.

Social Distancing
Guests will be advised to practice social distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines or moving around the property. Physical layouts have been arranged to ensure appropriate distancing. All property venues/departments will comply with, or exceed, local or state mandated occupancy limits.

Front of House Signage
Health, hygiene and social distancing reminders will be placed throughout the property.

CLEANING PRODUCTS AND PROTOCOLS
Cleaning Products
The Emerson Resort & Spa uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood-borne pathogens. We continue to work with our vendors and distribution agencies to ensure an uninterrupted supply of
these cleaning supplies and PPE. Additionally, the Emerson will also use ProKlean, an Electrostatic Disinfectant Application System to ensure all surfaces are sanitized quickly and thoroughly. ProKlean uses probiotic technology to deliver a hospital grade, EPA approved system that kills all germs (including
COVID-19) within seconds of spraying any surface. ProKlean products are readily biodegradable, nontoxic and non-corrosive and are used by organizations such as the Pentagon and Homeland Security. A Purelight germicidal ultra violet wand will also be used for high touchpoint surfaces. Purelight kills viruses and bacteria in less than 10 seconds and will also be used in guest rooms, lobbies, bathrooms, handrails and any other public spaces.

Public Spaces and Gathering Areas
The frequency of cleaning and sanitizing has been heightened in all public spaces with an increased focus on high touchpoint surfaces including, but not limited to, Front Desk and Spa Desk counters, door handles, public bathrooms, room keys and locks, stair rails, fitness center equipment, dining surfaces and seating areas and Spa surfaces and seating areas.

Guest Rooms
In addition to our rigorous cleaning standards, an increased focus will be applied to high touchpoint surfaces including, but not limited to, room keys, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks,
luggage racks and flooring. Remote controls for televisions, air conditioning and blinds will be cleaned, sanitized and placed in a protective covering. Print newspapers and magazines, books, decorative pillows, bed runners, pens, notepads, welcome snacks and pamphlets have been removed from the rooms. The Emerson Welcome Folder has also been removed and is being moved to our website. Upon completion of cleaning, a stay safe sticker indicating the room has been “cleaned and sealed for your protection” will be placed on the door. The Emerson will be temporarily closed on Tuesdays and Wednesdays to allow for additional deep cleaning and sanitizing. Guest rooms will also be vacant for 24 hours between occupancy and rotated in specific areas as needed for social distancing and sanitizing.

Housekeeping and Laundry
Daily in-room housekeeping services have been suspended. For stays longer than three days, you may request a mid-stay room refresh by contacting the Front Desk. All bed linen, towels and laundry will continue to be washed using products which meet all EPA and CDC guidelines and are approved for use
and effectiveness against viruses, bacteria and other airborne and blood-borne pathogens including COVID-19.

Room Recovery
In the event of a presumptive case of COVID-19, the room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert.

CANCELLATIONS
We understand you may experience last minute changes to your travel plans during this challenging time. We encourage you to reschedule your stay however, if you must cancel, we will allow full cancellations with no charge up to 24 hours prior to your reservation date. This policy will remain in effect through August 31, 2020.

REFUSAL TO FOLLOW SAFETY GUIDELINES
Guests who refuse to follow safety guidelines (such as refusing a temperature check, not wearing a mask in public spaces, not following social distancing, etc.) will be asked to leave the property. Refunds will not be made to guests who refuse to follow safety guidelines.

EMERSON STAY SAFE PLEDGE STANDARD OPERATING PROCEDURES
To view our safety plan and standard operating procedures, please contact the Front Desk.