TRAVEL ADVISORY: As of Nov. 4, 2020, New York State requires all visitors from beyond the contiguous states (NJ, CT, PA, MA and VT) to complete a Travel Health form and abide by the quarantine restrictions as specified in the New York State COVID-19 Travel Advisory.
We have always adhered to high standards of cleanliness however, as a result of COVID-19, we have established the Emerson Resort & Spa’s Stay Safe Pledge, a detailed system of protocols designed to keep our guests, staff and community safe while still providing the hospitality we are known for. Please read our Stay Safe Pledge procedures below to learn more about our commitment to your health and safety.
- The Emerson Resort & Spa is closed on Tuesdays and Wednesdays for deep cleaning and
- We will not accommodate early check-ins or late check-outs. Check-in is 4pm and check-out is
- Daily room housekeeping service has been suspended. For stays longer than three days, guests
may request housekeeping service by calling the Front Desk. Guests may not be in the room
while service is being performed.
- We are not able to accommodate room changes. If you are unhappy with your room and feel
you must leave us, we will be happy to provide a gift voucher in the amount of your deposit to
apply to a future stay.
- The Emerson Spa Hot Tub is open to Emerson Spa guests only from 10am to 5:15pm, Thursday through Monday. Due to local government and health department guidelines, Hot Tub occupancy is limited to two people at a time, or up to ten people if a family or group traveling together. Hot Tub use will be available in 15-minute increments and can be scheduled with the Spa Desk. Appointments can be made on the day of your scheduled treatment.
- The World’s Largest Kaleidoscope, Steam Room, Sauna, and Fitness Center will remain closed until further notice.
- In accordance with NY State Executive Order 202.52 alcoholic beverages cannot be served unless accompanied by the purchase of a food item. This means our complimentary Woodnotes Grille drink tokens cannot be redeemed without the purchase of a food item.
Temperature and Wellness Points of Entry
Staff will be directed to enter at designated points of entry for temperature and wellness checks before starting their shifts. Non-invasive temperature and wellness checks will be conducted, using no touch thermometers and verifying the employee has not come into contact with someone displaying signs of
fever, cough or shortness of breath. Anyone confirmed to have a temperature over 100.0°F will not be allowed to enter the property and will be directed towards medical care.
Employees have been directed to stay home if they do not feel well and must contact a manager if they notice a coworker with a cough, shortness of breath or other symptoms of COVID-19. Anyone experiencing these symptoms will be asked to immediately leave the property and will be directed towards medical care. In the event an employee is confirmed to have contracted COVID-19, the Emerson will work closely with CDC and local health officials to ensure the safety of our guests and other staff members.
Employees have been instructed to wash their hands frequently, or use sanitizer when a sink is not available. Our staff is using Theraworx, a cutting-edge hand sanitizer product used in hospitals that provides a protective coating on the skin and kills any virus for up to four hours after applied. Employees must also wash or sanitize their hands after: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving public areas, before and after taking breaks and before starting a shift.
Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Every employee entering the property will be provided a mask and will be required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them including housekeeping, food and beverage staff and public area attendants in direct contact with guests.
Back of House Signage
Back of House signage will be posted throughout the property to remind employees of the proper way to wear and handle masks, use gloves, wash hands, and to avoid touching their face.
All employees receive training and on-going guidance on COVID-19 safety and sanitation protocols with more comprehensive training for staff members with frequent guest contact including, but not limited to, Front and Spa Desks, Housekeeping, Food and Beverage, Spa and Fitness Center.
If we are alerted to a presumptive case of COVID-19 at our property, we will work with the county health department and New York State Department of Health and follow appropriate recommended actions.
All guests must have a reservation. Walk-ins are not allowed at this time. All guests must enter through the main lobby entrance of the Inn. An Emerson staff member will conduct non-invasive temperature and wellness checks of all guests using a no touch thermometer. A guest confirmed to have a temperature over 100.0°F will not be allowed to enter the property. This includes all guests traveling with the affected guest. Guests with reservations who are prohibited from entering the property will be contacted by our Reservations department to reschedule their stay.
To observe social distancing and limit the number of guests checking in at any one time, guests may be asked to park and remain in their cars until the Lobby is clear. The Lobby floor will display graphics indicating a six-foot separation where guests should wait for assistance from the Front Desk.
Hand Sanitizer Stations
Hand Sanitizer dispensers (touchless wherever possible) will be placed at key locations throughout the property.
Guests will be advised to practice social distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines or moving around the property. Physical layouts have been arranged to ensure appropriate distancing. All property venues/departments will comply with, or exceed, local or state mandated occupancy limits.
Front of House Signage
Health, hygiene and social distancing reminders will be placed throughout the property.
Travelers arriving from a state on New York’s restricted list must self-quarantine for 14 days and complete a Travel Health Form. We are not able to accommodate quarantine stays as we are closed on Tuesdays and Wednesdays. The Travel Health Form, list of restricted states and interim guidance for travelers is available at coronavirus.health.ny.gov/covid-19-travel-advisory. Failure to submit a form may result in a $2,000 fine and possible mandatory quarantine.
CLEANING PRODUCTS AND PROTOCOLS
The Emerson Resort & Spa uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood-borne pathogens. We continue to work with our vendors and distribution agencies to ensure an uninterrupted supply of these cleaning supplies and PPE. Additionally, the Emerson will also use ProKlean, an Electrostatic Disinfectant Application System to ensure all surfaces are sanitized quickly and thoroughly. ProKlean uses probiotic technology to deliver a hospital grade, EPA approved system that kills all germs (including COVID-19) within seconds of spraying any surface. ProKlean products are readily biodegradable, non- toxic and non-corrosive and are used by organizations such as the Pentagon and Homeland Security. A Purelight germicidal ultra violet wand will also be used for high touchpoint surfaces. Purelight kills viruses and bacteria in less than 10 seconds and will also be used in guest rooms, lobbies, bathrooms, handrails and any other public spaces. Public Spaces and Gathering Areas The frequency of cleaning and sanitizing has been heightened in all public spaces with an increased focus on high touchpoint surfaces including, but not limited to, Front Desk and Spa Desk counters, door handles, public bathrooms, room keys and locks, stair rails, fitness center equipment, dining surfaces and seating areas and Spa surfaces and seating areas.
In addition to our rigorous cleaning standards, an increased focus will be applied to high touchpoint surfaces including, but not limited to, room keys, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, luggage racks and flooring. Remote controls for televisions, air conditioning and blinds will be cleaned, sanitized and placed in a protective covering. Print newspapers and magazines, books, decorative pillows, bed runners, pens, notepads, welcome snacks and pamphlets have been removed from the rooms. The Emerson Welcome Folder has also been removed and can be found on our website. Upon completion of cleaning, a stay safe sticker indicating the room has been “cleaned and sealed for your protection” will be placed on the door.
The Emerson will be temporarily closed on Tuesdays and Wednesdays to allow for additional deep cleaning and sanitizing. Guest rooms will also be vacant for 24 hours between occupancy and rotated in specific areas as needed for social distancing and sanitizing.
Housekeeping and Laundry
Daily in-room housekeeping services have been suspended. For stays longer than three days, you may request a mid-stay room refresh by contacting the Front Desk. All bed linen, towels and laundry will continue to be washed using products which meet all EPA and CDC guidelines and are approved for use and effectiveness against viruses, bacteria and other airborne and blood-borne pathogens including COVID-19.
In the event of a presumptive case of COVID-19, the room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert.
ENFORCEMENT OF SOCIAL DISTANCING MEASURES
Any guest who is over age two and able to medically tolerate a mask/face covering is required to wear a mask/face covering when in a public space and not maintaining social distance. Per New York State mandate, the Emerson Resort & Spa will deny admittance and/or remove from property any person who fails to comply with this regulation. Refunds will not be made to guests who are asked to leave the property for failure to comply.