Guest Policies

Terms & Conditions

The following Check-In Terms & Conditions apply to all guests staying at Emerson Resort & Spa located in Mount Tremper, New York. By registering and accepting room keys, guests agree to the terms below.

Check-In & Check-Out

• Standard check-in time is 4:00 PM local time, unless otherwise agreed.
• Check-out time is 11:00 AM on the day of departure.
• Early check-in and late check-out requests are subject to availability and may incur additional charges.

Identification & Minimum Age

• A valid government-issued photo identification is required at check-in.
• Any party requiring access to the room must be listed on the reservation, without exception!
• Guests must be at least 21 years of age to check in and register for a room.

Accessibility & Luggage Assistance

• There is no elevator access to second-floor rooms. Luggage assistance is available upon request.
• Guests requiring stair-free accommodations should notify us at the time of booking; first-floor rooms are subject to availability.

Payment, Deposit & Authorization

• A valid major credit or debit card is required at check-in for on premise charges incurred while staying with us.
• The Resort may place a pre-authorization hold on the guest’s card for room, tax, and incidental charges.
• A 50% deposit guarantees your reservation and is processed against all balances at the time of booking.
• Any remaining balances will be processed seven (7) days prior to your arrival.
• Any charges throughout your stay will be taken at the time of departure.
• Within a reasonable period following check-out, The Emerson Resort may process charges discovered after departure for damages, excessive cleaning, missing items, or policy violations.
• Payment obligations and indemnification provisions shall survive check-out.

Cancellations, No Shows and Early Departures

• You authorize us to charge a $25 administration fee for cancelled reservations.
• Reservations cancelled less than seven (7) days prior to your arrival date will result in a forfeiture of all deposits and payments.
• Reservations that are not cancelled, and the registered guest does not show without notice, will also result in a forfeiture of all deposits and payments.
• There are no refunds for early departures or cancellations due to inclement weather or other unavoidable reasons. We encourage you to contact a travel insurance provider to protect against loss of deposits in the unfortunate situation you cannot stay.
• The Resort shall not be liable for failure to perform due to acts of God, government orders, fire, natural disaster, labor disputes, or other causes beyond its reasonable control.
• The parties agree that forfeiture of deposits constitutes liquidated damages and not a penalty, representing a reasonable estimate of the Resort’s anticipated losses.

Taxes

• All room rates are subject to 8.0% state and county sales tax and 4.0% occupancy tax
• Any room charges from the spa, restaurant and retail will be subject to 8.0% state and county sales tax.
• Additional charges may apply for spa retail, dining, retail purchases, parking, pet accommodations, and other amenities.

Guest Conduct & Property Damage

• Guests agree to comply with all Resort policies, posted rules, and staff instructions.
• Guests are responsible for any damage, loss, or excessive cleaning costs caused to Resort property during their stay.
• The Resort reserves the right to remove guests for disorderly conduct or violation of property rules without refund where permitted by law. In such event, all prepaid amounts shall be retained as liquidated damages.
• Guest shall be responsible for all direct and consequential damages, including documented loss of revenue directly attributable to room unavailability, including but not limited to remediation, odor treatment, replacement of fixtures, and room downtime.

Visitors & Occupancy Limits

• Only registered guests are permitted in guest rooms after designated hours unless otherwise authorized.
• Maximum occupancy limits per room type must be observed at all times.

Pets & Smoking

• We are honored to host quiet, well behaved dogs.
• Dog accommodations may be available subject to availability for a $60 daily fee per dog.
• Guests are required to be with their dog(s) at all times, including while they are in the guest rooms.
• All dogs require a proof of rabies and distemper vaccination.
• A $250 cleaning fee will be charged to the credit card on file should your room require deep cleaning for any reason following your stay.
• Emerson Resort & Spa is a non-smoking property except in designated outdoor areas. Smoking in guest rooms may result in cleaning and restoration fees.
• Emerson reserves the right to charge fees greater than $250 for any physical damage to the room for any reason.

Emerson Spa and Amenity Policy

• Reservations for the Emerson Spa are encouraged at the time of booking; services, treatments and amenities (hot tub, sauna, steam, etc.) are subject to availability.
• A 48-hour advance notice is required to cancel or reschedule an appointment.
• Cancellations or rescheduling requests made within 48 hours of the scheduled service will incur a 100% charge of the service value.
• No-show appointments will be charged at the full-service value.
• Spa amenities and the Fitness Center are reserved for guests ages 16 and older.

Restaurant

• Room reservations do not guarantee a reservation in the restaurant; please visit us online or call (845) 688-2828 to make a reservation.

Cell Phone Service and Internet

• Cell phone service in Catskills is limited in and around The Emerson Resort property.
• The Emerson Resort maintains fiberoptic internet service with wireless access.
• Guests seeking mobile access are encouraged to enable wi-fi calling while on property.
• A landline is provided in all guest rooms; all domestic calls are included in the price of the room.

EV Charging

• Eight Tesla EV charging stations are provided near the main entrance to the Inn building. Two stations suitable for charging all electric vehicle models.

Safety & Personal Property

• Guests are encouraged to secure valuables. The Resort is not responsible for loss of personal property except as required by New York law.
• All outside cooking devices and open flame grilling equipment is strictly prohibited.
• Open flame cooking and/or cookware on property is considered a fire hazard.
• Additional fees will be charged to the credit card on file if it is determined that any presence of cooking in the room, decks or any outside spaces on property exists.
• To the fullest extent permitted by law, you agree to indemnify and hold harmless The Emerson Resort and related entities for any injuries, damages or loss of revenue to The Emerson Resort or a third party caused by cooking on property.
• This may include discounts that are made to other guests to address complaints and/or changes issued as a result of dispatch of the fire department.
• The Emerson reserves the right to charge your credit card provided at check-in commensurate to the cost of any damages or loss of revenue.

Privacy

• Personal information collected at check-in will be handled in accordance with the Resort’s privacy policy and applicable laws.

Governing Law

• These terms shall be governed by the laws of the State of New York.
• Any action shall be brought exclusively in the state or federal courts located in Ulster County, New York.
• To the fullest extent permitted by law, the Resort’s total liability shall not exceed the total amount paid for the stay.
• If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

Guest Acknowledgment

By providing a credit or debit card, Guest authorizes the Resort to charge all amounts due under these Terms & Conditions. Guest agrees that electronic acceptance of these Terms at booking constitutes binding agreement and that a copy of this agreement may be provided to the issuing bank in the event of dispute. These Terms constitute the entire agreement between the parties regarding the stay and supersede any prior oral representations.

The guest agrees not to dispute or initiate a chargeback for any charge consistent with these Terms. Any improper chargeback shall constitute a material breach of this agreement, and Guest agrees to reimburse the Resort for all associated fees, administrative costs, and reasonable attorney’s fees incurred in responding to such dispute. Guest acknowledges that services are provided immediately upon check-in and are non-returnable.