Guest Policies

Payment 
A deposit of 50% is required to guarantee your reservation.  The remaining balance due is payable in full upon check-in by cash, credit card or travelers checks.  Additional charges incurred during the stay including but not limited to, Spa, Woodnotes Grille and retail purchases will be charged to the credit/debit card on file upon check-out (if not paid for at the time of service).

Check-In/Check-Out
Check-in is at 3:00 p.m. and check-out is at 11:00 a.m.  Please be aware early arrival and late check-out requests CANNOT be guaranteed.

Cancellation Policy 
Your reservation is guaranteed by a 50% deposit charged to your credit card upon booking.  Cancellations made more than 72 hours prior to your arrival date will receive a refund of the deposit less a $30 processing fee per reservation.  Cancellations made less than 72 hours of your arrival date will result in a forfeit of the entire deposit.

No Show 
Reservations which are not cancelled, and for which a guest fails to arrive, will be charged for the first night’s Room Charge and applicable taxes.

Late Arrival/Early Departure
Rates are not adjusted for late arrival or early departure.  You will be charged for the full reserved time period if you decide to shorten your stay.

Smoking
The Emerson Resort & Spa is a smoke free property.  Smoking is not permitted in guest rooms or any other indoor areas of the resort.  A $250 cleaning fee will be applied to the credit card on file if it is determined that any presence of smoking exists.

Pet Policy
We are honored to host quiet, well behaved dogs.  There is a $35 per dog, per night fee and Reservations must be notified you are travelling with a dog at the time of booking.  Proof of current rabies and distemper vaccination is required at check-in.  To assure the comfort of other guests, please supervise your dog(s) at all times – dog(s) must not be left in your room alone.  Please keep in mind dog(s) are not allowed in the pool area, Woodnotes Grille or Spa.  For the safety of your dog(s) and our guests, please make sure your pet is leashed whenever out of your room and on Emerson property.  We encourage you to notify the Front Desk when you and your dog plan to be out of the room so that Housekeeping can safely service your room.  There is a $250 fee should the room require deep cleaning following the stay of your pet.

If your dog disturbs other guests, the Emerson may have no choice but to refuse to continue to accommodate your pet.  You agree to defend and indemnify the Emerson for any injuries, damages or loss of revenue to the Emerson or a third party caused by your pet.  This may include discounts that are made to other guests to address complaints regarding your pet.  The Emerson reserves the right to charge your credit card provided at check-in commensurate to the cost of any damages or loss of revenue.

Spa Policy
We strongly suggest making Spa reservations as quickly as possible by calling our Reservations department at (845) 688-2828.  Spa availability is not guaranteed and some or all services may not be available upon check-in.  If you have a Spa appointment, please check-in at the Spa Desk 20 minutes prior to your first scheduled appointment.  A minimum of 24 hours advance notice is required to cancel or reschedule to avoid a 50% charge for the missed service.  All no-show appointments will be charged at full value.

Woodnotes Grille
Woodnotes Grille is a popular venue for breakfast, Happier Hour and dinner.  Overnight stays do not guarantee a reservation at Woodnotes Grille.  Please contact us at (845) 688-2828 for reservations.

Cell Phone Service
While taking advantage of our location in the Catskill Mountains, please keep in mind that cell reception may be limited. There are cellphone boosters throughout the property, but, cellphone reception is not guaranteed in all rooms or locations on property. It is important to note that Verizon and AT&T work the best and Sprint or T-Mobile can now use cellular over wifi calling that you can enable on your cell phone. The quality of reception will not constitute a refund or discount of stay. For instructions on iPhones to enable wifi calling click here.

Phone calls
All phone calls made to locations within the United States from your room phone are complimentary – just dial the area code and phone number you wish to reach and press the dial now button on your phone.

Wireless Internet Access
High speed wireless internet is complimentary throughout the entire property.  Reception will vary based on your device. The quality of reception does not constitute a refund or discount of stay.

Cooking Policy
All outside cooking devices and open flame grilling equipment is strictly prohibited.  Open flame cooking and/or cookware on property is considered a fire hazard.  Additional fees will be charged to the credit card on file if it is determined that any presence of cooking in the room, decks or any outside spaces on property exists.  You agree to defend and indemnify the Emerson for any injuries, damages or loss of revenue to the Emerson or a third party caused by cooking on property.  This may include discounts that are made to other guests to address complaints and/or charges issued as a result of dispatch of the fire department.  The Emerson reserves the right to charge your credit card provided at check-in commensurate to the cost of any damages or loss of revenue.

Loss of Property
The Emerson Resort & Spa is not liable for damage to or loss of any personal property.  If you misplace an item, please contact the Front Desk and we will check Lost & Found.