Guest Policies

Non-Smoking Policy

All guest rooms are designated as non-smoking and a $250 deep cleaning fee will be added to the applicable room account should a room entertain any form of smoking.

Late Check-Out Policy

Check-out is 11:00 a.m. Based upon our occupancy and availability, we may be able to extend your check-out time to 1:00 p.m. at no charge. Should you stay after 1:00 p.m. a charge of $50 plus tax will be applied to the credit card on file. Guests who have not vacated their room by 5:00 p.m. will be charged the full room rate.

Cell Phone Service

While taking advantage of our location in the Catskill Mountains, please keep in mind that cell reception may be limited. There are cellphone boosters throughout the property, but, cellphone reception is not guaranteed in all rooms or locations on property. It is important to note that Verizon and AT&T work the best and Sprint or T-Mobile can now use cellular over wifi calling that you can enable on your cell phone. The quality of reception will not constitute a refund or discount of stay. For instructions on iPhones to enable wifi calling click here.

Internet Access

High speed wireless internet is complimentary throughout the entire property, and have recently added new wi-fi hotspots throughout the property as part of their recent renovations for 2015 and 2016. Receptions will vary based on your device. Typical speeds for our complementary high speed wireless internet for guests are 20 mbps. Higher dedicated internet access is available for conferences and events. For information about dedicated internet services for events and special occasions, please contact our guest services at (845) 688-2828. The quality of reception will not constitute a refund or discount of stay.

Phone calls

Any phone calls, anywhere in the United States, from your room phone are complimentary – just dial the area code and phone number you wish to reach and press the dial now button on your phone.